99xb Privacy Policy — Your Information Is Fully Protected

Last Updated: January 2026

This privacy policy applies to all members who use the 99xb website and services. By using our platform, you agree to the terms described in this policy. We believe that every user's right to privacy is extremely important, and to that end we use SSL encryption and advanced security measures.

If any changes are made to this policy, we will update the publication date on the platform. For significant changes, you will be notified at your registered email address.

When registering and using services on 99xb, we may collect the following types of information:

1.1 Personal Identity Information

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• National ID card or passport number (during KYC verification)
• Current address

1.2 Financial Information

• bKash, Nagad, Rocket, or bank account number (for payment processing)
• Transaction history — records of deposits and withdrawals
• Amount and type of currency used on our platform

1.3 Technical Information

• IP address, browser type, and operating system
• Device identifier information (Device ID)
• Login time, session information, and click activity logs
• Data obtained from cookies and similar tracking technologies

1.4 User Activity Information

• Gameplay history — bet amounts, win and loss records
• Records of questions and complaints submitted through the contact section
• Support chat conversation logs

The information collected from you is used for the following purposes:

• Account Management: Ensuring registration, login, and account security.
• Service Delivery: Running betting, slots, casino, and other gaming services smoothly.
• Financial Transactions: Completing deposit and withdrawal processes and ensuring transaction security.
• Age and Identity Verification: Completing the mandatory KYC process and ensuring that only users aged 21 and above are using the services.
• Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
• Customer Support: Resolving your issues and providing assistance through support chat.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Legal Compliance: Complying with applicable laws and regulations and responding to required requests from authorities.
• Promotional Communication: Informing you about bonuses, promotions, and special offers, subject to your consent.

The security of your information is our highest priority. To that end, we use the following technologies and methods:

3.1 Technical Security Measures

• SSL/TLS Encryption: All information exchanged on the website is transmitted through encrypted connections.
• Firewall and Intrusion Detection: Unauthorized access is prevented at the server level.
• Data Masking: Sensitive financial information is always stored in masked form.
• Regular Security Audits: Regular audits are conducted to identify vulnerabilities in the system.

3.2 Data Retention Period

We retain information for as long as your account remains active. Even after an account is closed, some information may be retained for a defined period to meet legal requirements. Whenever the need to retain information ends, we securely delete or anonymize it.

3.3 Staff Access

Only authorized and trained staff may access your information, and this is strictly limited to the purpose of delivering services. All staff are bound by legal obligations regarding confidentiality.

99xb never sells or rents your personal information to third parties. However, limited information may be shared in the specific circumstances below:

4.1 Payment Processors

To complete transactions via bKash, Nagad, Rocket, or bank transfer, the necessary financial information is shared with the relevant payment gateway providers. This information is used solely to complete the transaction.

4.2 Technology Service Providers

To operate the platform, we use certain technology partners — such as server hosting providers, gaming software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.), and analytics tools. Only the minimum information necessary for service operation is shared with these partners, and they are bound by strict confidentiality agreements.

4.3 Legal Authorities

We may provide information under court orders, valid requests from investigative agencies, or obligations under applicable law. In such cases, we provide only the information that is legally required.

4.4 Fraud Prevention

To prevent fraud, money laundering, or other illegal activity, information may be verified against industry-based fraud prevention databases.

Our website uses cookies to function properly and to improve your experience. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand site usage patterns — these collect information anonymously.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect some website functionality.

As a 99xb user, you have the following rights over your own information:

• Access: The right to know what information we hold about you.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your information in certain circumstances — however, some information may need to be retained to meet legal obligations.
• Objection: The right to object to the use of your information for specific purposes.
• Portability: The right to request your information in a structured, readable format.
• Withdrawal: The right to withdraw any previously given consent (such as for promotional communications).

To exercise any of the above rights, please contact our support team via live chat or email. We will respond to your request within a reasonable time.

99xb provides services only to users aged 21 and above. We do not knowingly collect any information from minors. If we are informed that a person under the age of 21 has created an account, we will immediately close that account and delete the associated information.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

As an international service provider, 99xb may sometimes store or process your information on servers outside Bangladesh. Regardless of where the information is stored, the same standard of protection described in this privacy policy applies.

We ensure that our international service provider partners follow international standards for data protection and provide appropriate safeguards.

We reserve the right to update this privacy policy at any time. Depending on the extent of the changes, we will notify you in the following ways:

• Minor Changes: The "Last Updated" date at the top of the page will be changed.
• Major Changes: A notice will be sent to your registered email and adequate time will be given before the changes take effect.
• Fundamental Changes: A clear notice will be posted on the platform and, where necessary, your consent will be obtained again.

Continued use of the platform after any changes will be taken as your agreement to the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the methods below. Our privacy team will get back to you promptly.