Frequently Asked Questions
Answers to all your questions about 99xb
From opening an account to bKash deposits, bonuses, cricket betting, and responsible gaming — find out everything you need to know.
99xb is a trusted online casino and betting platform in Bangladesh. Both new and experienced players often have questions — about how to open an account, deposit money via bKash or Nagad, bonus terms, cricket betting, or responsible gaming. On this FAQ page we have organised the most common questions into five topic-based sections so you can quickly find the information you need. If you cannot find an answer to your question, our 24/7 Bengali live chat support is always ready.
Section 01
Account and Registration
To open an account at 99xb, go to the registration page and fill in the form with your mobile number, email, and password. Provide accurate information during registration. Only one account can be opened per mobile number. Once registration is complete, you become eligible to receive the welcome bonus.
To register, you need your full name, an active mobile number, an email address, and a strong password. You will also need to add your bKash or Nagad number later for withdrawals. All information must be accurate and in your own name, as it is verified at the time of payment processing.
No, under 99xb's rules each user may hold only one account. If multiple accounts are created from the same device or number, they may be automatically detected and disabled, and any bonuses earned may be cancelled. This rule is strictly enforced to maintain a fair gaming environment.
Click the "Forgot Password" option on the login page. Enter your registered mobile number or email and verify with an OTP. Then set a new strong password. If you have trouble with the process, you can get help from support via 99xb's 24/7 live chat.
First, make sure Caps Lock is off and that you are entering the correct password. Clear your browser cache and cookies, or try using a different browser. If the problem continues, visit the /99xb-login page or contact live chat directly — the team will help you quickly in Bengali.
Deposits and Withdrawals
bKash deposits are generally processed instantly. Once the payment is successfully completed, the balance is added to your 99xb wallet within a few minutes. During busy periods there may be a delay of up to a few minutes. If it takes more than 30 minutes, please notify support.
The minimum deposit amount at 99xb is ৳300 across all payment methods. Deposits below this amount are not possible. This minimum applies to bKash, Nagad, Rocket, and bank transfers alike. This amount is accessible for most players in Bangladesh.
The minimum withdrawal amount at 99xb is ৳1,000. Once a withdrawal request is approved, the funds generally reach your bKash, Nagad, or Rocket within 10–45 minutes. Your account verification must be complete and any wagering requirements must be met before withdrawing.
Yes, Nagad is one of the supported payment methods at 99xb. You can deposit ৳300 or more and withdraw ৳1,000 or more using Nagad. Full details on the transaction process are available on the 99xb deposit and withdrawal page.
99xb generally does not charge its own fees on deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket) may apply its own transfer charges according to the provider's own policies. For bank transfers, the relevant bank's fees may apply.
99xb currently supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. These methods are the most convenient for Bangladeshi players. More methods may be added in the future — follow the platform for updates.
Games and How to Play
To bet on BPL or any cricket match, go to the cricket section of 99xb and select your preferred match. Choose from the available markets (match winner, first innings total, top batsman, etc.). Enter your amount on the bet slip and confirm. You can also place bets while the game is in progress using the live betting option.
In 99xb's live casino you can enjoy Baccarat, Roulette, Blackjack, Sic Bo, and many other varied games with real dealers. High-quality live streaming from Evolution Gaming and Ezugi brings the experience close to a real casino.
Yes, 99xb is fully mobile-optimised. Open the website in the browser of any Android or iOS smartphone and enjoy all features including slots, live casino, and cricket betting — no separate app download is needed.
All slot games at 99xb come from well-regarded providers such as PG Soft, Pragmatic Play, and JILI. These providers use Random Number Generators (RNG) audited by independent third parties. RTP is the rate at which a game returns funds to players over the long term — each spin is independent and not predetermined.
Aviator is a crash game by Spribe. A plane flies and the multiplier keeps increasing. You must "cash out" before the plane crashes. Set your target multiplier before betting and exit at the right time. It is a fast-paced and exciting game.
Bonuses and Promotions
New members at 99xb receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. This means depositing ৳10,000 lets you start playing with a total of ৳25,000. This bonus becomes withdrawable once a 15x wagering requirement is met. The first deposit must be made after registration to receive the bonus.
A wagering requirement indicates how many times the bonus amount must be bet before withdrawal. For example, a 15x requirement on a ৳1,000 bonus means a total of ৳15,000 in bets must be completed. The 15x wagering requirement on 99xb's welcome bonus is reasonable by industry standards.
You can join the 99xb VIP program automatically by playing regularly. There are three tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% cashback; Gold — up to 1.2% cashback. The more active you are, the higher the tier you can reach.
In most cases, 99xb bonuses are applied automatically. Some special promotions may require a bonus code — in that case, the code will be available on the offer page or by email. Check the promotions page for active bonus offers and terms.
VIP cashback is a benefit where a set percentage of your net weekly losses is returned to you. Bronze members receive up to 0.4%, Silver members up to 0.8%, and Gold members up to 1.2% cashback each week. This is a valuable benefit for regular players.
Security and Responsible Gaming
99xb uses SSL encryption technology to keep all personal information and financial transactions secure. Your information is not sold or shared with third parties. The payment process is completed through a secure gateway that follows industry standards.
No. 99xb is for people aged 21 and over only. Age is verified when an account is opened. Gambling by minors is strictly prohibited, and any account found to be in violation of this rule will be closed.
Yes. 99xb offers a self-exclusion feature. You can choose to close your account for a set period or permanently. You can also set deposit limits or session limits. Visit our responsible gaming page for more details.
Spending beyond your budget, repeatedly playing to recover losses, and not spending time with family and friends can be signs of problem gambling. Get help via 99xb's 24/7 Bengali live chat or read our responsible gaming page.
The 99xb support team is available in Bengali via live chat 7 days a week, 24 hours a day. You can also contact by email: [email protected]. Phone or WhatsApp support is not currently available — live chat is the fastest way to get a response.
Still have questions? We are here to help
If you cannot find your answer, contact the 99xb Bengali support team — get a response within minutes via 24/7 live chat.
24/7 Live Chat Support — in Bengali, any time